Refund policy

Refund & Return Policy

At AL SIDRA Luxury Abaya, we strive to ensure every order meets our high standards of quality and craftsmanship. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unworn and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be accompanied by the original invoice or proof of purchase.

To initiate a return, please contact us at alsidraabaya@gmail.com or via WhatsApp at +91 73042 30978 before sending your item back.

Return Address:

AL SIDRA Luxury Abaya
BLDG NO. 29, B WING,
G.M. LINK ROAD, SRA PROJECT,
ROOM NO. 509,
OPP. POLICE CHOWKY,
NATWAR PAREKH COMPOUND,
GOVANDI,
Mumbai, Maharashtra 400043,
India

Returns sent without prior approval will not be accepted.

Eligible Return Reasons

Returns may be accepted under the following circumstances:

  • Wrong product received.

  • Manufacturing defect.

  • Product damaged during shipping.

  • Incorrect size ordered.

  • Change of mind.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

We will cover the return shipping cost if:

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product arrived damaged during transit.

The customer is responsible for return shipping if:

  • An incorrect size was ordered.

  • The return is due to a change of mind.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged product,

  • a defective item, or

  • the wrong product,

please contact us within 48 hours of delivery by email or WhatsApp.

To help us process your request quickly, please provide:

  • Clear photos or videos of the product.

  • Photos of the packaging.

  • Your order number.

Once verified, we will offer either:

  • a replacement, or

  • a full refund,

depending on the nature of the issue.

Exchanges

At this time, AL SIDRA Luxury Abaya does not offer product exchanges.

If you require a different item or size, you may return the eligible product according to this policy and place a new order.

Sale Items

Items purchased during a sale or promotional discount are not eligible for return or refund, except if:

  • the wrong product was delivered,

  • the product has a manufacturing defect, or

  • the product was damaged during shipping.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed within 3–5 business days.

Refunds will be issued to the original payment method used during checkout. If the original payment method cannot be refunded due to technical or banking limitations, the refund may be processed via bank transfer after verification.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Need Help?

If you have any questions regarding returns or refunds, please contact us:

Email: alsidraabaya@gmail.com

WhatsApp: +91 73042 30978

We are always happy to assist you.